Shipping policy

EXQUISITE SKIN ESSENTIALS

SHIPPING & DELIVERY POLICY

Exquisite Skin Essentials is a Philippine-based cosmetics and skincare company committed to delivering products safely, securely, and efficiently to customers within the Philippines and, where available, to international destinations.

This Shipping Policy explains our delivery procedures, estimated timelines, shipping charges, customs responsibilities, delays, damaged parcels, lost shipments, returns, and other circumstances relating to the delivery of orders.

1. ORDER PROCESSING

Orders are normally processed within 1–3 business days after successful payment confirmation.

Orders are not normally processed, packed, or dispatched on Sundays and Philippine national holidays.

Processing may take longer during:

  • Major promotional campaigns
  • Holidays
  • Product launches
  • High-volume sales periods
  • Severe weather conditions
  • Operational disruptions
  • Payment verification
  • Address verification

Customers will receive an order confirmation after successfully placing an order and, where available, a shipping confirmation containing the tracking information.

2. LOCAL SHIPPING — PHILIPPINES

Exquisite Skin Essentials delivers nationwide within the Philippines through available third-party courier and logistics providers.

Estimated Delivery Time

Destination

Estimated Delivery

Metro Manila

2–3 business days

Luzon

2–3 business days

Visayas

3–5 business days

Mindanao

3–5 business days

Remote/Island Areas

5–7 business days

Delivery estimates are not guaranteed delivery dates. Actual delivery may vary depending on the courier, destination, weather, holidays, operational conditions, and other circumstances beyond our reasonable control.

3. SHIPPING FEES

Applicable shipping charges will be displayed during checkout or communicated to the customer before order confirmation.

Shipping fees may depend on:

  • Delivery address
  • Parcel weight and dimensions
  • Number of products ordered
  • Selected courier
  • Delivery service level
  • Remote-area surcharges
  • Special handling requirements

Any promotional free-shipping offer is subject to the terms and minimum purchase requirements stated in the applicable promotion.

4. INTERNATIONAL SHIPPING

Exquisite Skin Essentials may accept international orders to selected countries and territories where our products can legally be shipped and where our courier partners provide service.

International shipping availability may be restricted depending on:

  • Destination-country laws
  • Customs regulations
  • Cosmetics regulations
  • Courier restrictions
  • Product ingredients
  • Product classification
  • Import permits or documentation
  • Temporary shipping restrictions

We reserve the right to decline or cancel an international order when shipment to the destination is prohibited, impractical, or legally restricted.

5. INTERNATIONAL DELIVERY TIMES

Typical estimated international delivery:

7–30 business days after dispatch

Delivery times vary significantly depending on the destination country, customs clearance, courier service, and local postal operations.

Customs clearance can result in additional delays that are outside the control of Exquisite Skin Essentials.

6. CUSTOMS DUTIES, TAXES & IMPORT CHARGES

For international orders, the customer/recipient is generally responsible for all applicable customs duties, import taxes, VAT/GST, brokerage fees, customs clearance fees, handling charges, and other charges imposed by the destination country, unless the order specifically states that such charges are included.

International customers are responsible for determining whether the products can legally be imported into their country.

The Philippine Bureau of Customs notes that imported goods can be subject to duties and taxes and that regulated goods may require permits or clearances. (Bureau of Customs)

Exquisite Skin Essentials cannot guarantee that an international shipment will be exempt from customs duties or import charges.

7. CUSTOMS HOLDS, REFUSALS & SEIZURES

If an international shipment is:

  • Held by customs
  • Delayed for inspection
  • Subject to additional documentation
  • Subject to import duties
  • Refused by the recipient
  • Refused by the destination country's authorities
  • Returned to sender
  • Abandoned
  • Seized or destroyed by customs

because of the destination country's laws, regulations, import restrictions, inaccurate customer information, or failure to pay applicable charges, Exquisite Skin Essentials will not be responsible for the resulting customs charges, penalties, delays, or losses, except where applicable law provides otherwise.

Customers should check their country's import requirements before placing an international order.

8. ACCURATE SHIPPING INFORMATION

Customers are responsible for providing complete and accurate delivery information, including:

  • Full name
  • Complete address
  • Barangay/city/province
  • Postal/ZIP code
  • Country
  • Active mobile number
  • Email address

If a parcel cannot be delivered because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply for re-delivery.

If the parcel is returned to Exquisite Skin Essentials because of an incorrect address, refusal, failure to claim, or repeated unsuccessful delivery attempts, the customer may be responsible for the applicable return and re-shipping costs.

9. FAILED DELIVERY & UNCLAIMED PACKAGES

Customers should monitor their tracking information and remain available to receive their orders.

If a courier makes unsuccessful delivery attempts, the customer should coordinate directly with the courier or contact Exquisite Skin Essentials for assistance.

An order may be considered unclaimed if the recipient repeatedly fails to receive or claim the parcel within the courier's applicable holding period.

10. ORDER TRACKING

Where tracking is available, customers will receive the tracking number through the contact information provided during checkout.

Once a parcel has been handed over to the courier, customers may monitor the shipment through the courier's tracking system.

Tracking updates may not appear immediately after dispatch.

11. LOST OR MISSING PACKAGES

If tracking indicates that a parcel is lost, significantly delayed, or cannot be located, customers should contact Exquisite Skin Essentials as soon as reasonably possible.

We will coordinate with the applicable courier and investigate the shipment.

Where the courier confirms that a parcel was lost while under its responsibility, Exquisite Skin Essentials may, subject to the courier's investigation and applicable law:

  • Reship the order;
  • Issue an appropriate refund; or
  • Provide another reasonable resolution.

12. DAMAGED PACKAGES

Customers should inspect their parcel immediately upon delivery.

If the package appears visibly damaged, customers are encouraged to:

  1. Take photographs of the parcel before opening it.
  2. Take photographs/videos while opening the package.
  3. Photograph the damaged product and packaging.
  4. Keep the original packaging and shipping materials.
  5. Contact Exquisite Skin Essentials as soon as possible.

Claims should preferably be submitted within 48 hours of delivery with photographic/video evidence.

This reporting period is intended to help us investigate courier damage and does not remove any consumer rights or remedies that cannot legally be waived.

13. WRONG, MISSING OR INCORRECT PRODUCTS

If the customer receives:

  • The wrong product;
  • An incorrect quantity;
  • A missing product; or
  • A product that does not correspond to the confirmed order,

the customer should contact us promptly and provide the order number and supporting photographs.

After verification, Exquisite Skin Essentials may arrange an appropriate correction, replacement, refund, or other remedy, as applicable.

14. RETURNS & COSMETIC PRODUCTS

For health, hygiene, and product-safety reasons, opened, used, or tampered cosmetic products are generally not eligible for return or exchange solely because the customer changed their mind, subject to applicable consumer laws.

Eligible unopened products may be considered for return where our applicable Return & Refund Policy permits.

Products that are defective, damaged upon arrival, incorrectly supplied, or otherwise subject to a legally required remedy will be handled in accordance with applicable law.

We will not require a customer to waive a consumer right that cannot legally be waived.

15. REFUSED DELIVERIES

Customers are encouraged to accept their orders and contact us if there is a problem with the shipment.

If a customer refuses delivery without a valid reason, any applicable return-to-sender and re-shipping charges may be deducted from or charged against any refund where permitted by law.

16. WEATHER, NATURAL DISASTERS & UNCONTROLLABLE EVENTS

Exquisite Skin Essentials shall not be responsible for delivery delays caused by circumstances beyond our reasonable control, including:

  • Typhoons
  • Flooding
  • Earthquakes
  • Volcanic activity
  • Fire
  • Severe weather
  • Government restrictions
  • Strikes
  • Civil disturbances
  • Transportation disruptions
  • Port or airport closures
  • Customs delays
  • Courier system failures
  • Public emergencies
  • Other force majeure events

We will make reasonable efforts to assist customers and coordinate with our logistics partners during such circumstances.

17. PRODUCT AVAILABILITY & SHIPPING

If an ordered product becomes unavailable before dispatch, Exquisite Skin Essentials will contact the customer and may offer:

  • A replacement product;
  • A revised shipment;
  • A refund for the affected product; or
  • Another mutually acceptable solution.

18. ADDRESS CHANGES

Customers should contact us immediately if they need to change their delivery address.

Once an order has been dispatched, changing the delivery address may no longer be possible and may require additional courier charges.

We cannot guarantee successful address changes after dispatch.

19. MULTIPLE PRODUCTS / SPLIT SHIPMENTS

Orders containing multiple products may, where necessary, be shipped in separate packages.

Customers may therefore receive multiple tracking numbers or receive products at different times.

20. SHIPPING OF COSMETICS

Because Exquisite Skin Essentials sells cosmetics and skincare products, shipping eligibility may depend on the product's ingredients, formulation, packaging, and transportation requirements.

Certain products may be restricted by specific courier services or destination countries.

For international shipments, the company may refuse to ship a particular product if the destination country's requirements cannot reasonably be satisfied.

21. CUSTOMER RESPONSIBILITY FOR INTERNATIONAL ORDERS

By placing an international order, the customer confirms that:

  • The provided delivery information is accurate.
  • The customer is legally permitted to receive the products.
  • The products are permitted for import into the destination country.
  • The customer understands that customs duties and taxes may apply.
  • The customer will cooperate with customs or the courier when necessary.
  • The customer will pay applicable destination-country charges where required.

22. DELIVERY ESTIMATES

All delivery times published on our website are estimates only.

A delivery estimate does not constitute a guaranteed delivery date unless expressly stated otherwise in writing.

Courier delays, customs processing, weather, holidays, remote destinations, and other external circumstances may affect delivery.

23. CUSTOMER SUPPORT

For shipping-related concerns, customers may contact:

EXQUISITE SKIN ESSENTIALS
Email: __________________________
Mobile/Telephone: __________________________
Website: __________________________
Business Address: __________________________
Customer Service Hours: __________________________

Please include your order number when contacting customer support.

24. POLICY CHANGES

Exquisite Skin Essentials reserves the right to update, modify, or revise this Shipping Policy when necessary to reflect changes in our operations, courier services, applicable laws, regulations, or business requirements.

The latest version will be published on our official website.

IMPORTANT COMPLIANCE NOTE FOR EXQUISITE SKIN ESSENTIALS

For a Philippine cosmetics business, I strongly recommend keeping this Shipping Policy together with separate Terms & Conditions, Return & Refund Policy, Privacy Policy, and Product Disclaimer pages. Philippine DTI guidance for online businesses emphasizes clear disclosure of business information, payment, delivery, refund/exchange policies, and consumer protections. (DTI Ecommerce)

Also, don't describe the policy as making the company “immune from any problems.” No shipping policy can eliminate statutory consumer rights or make a business automatically immune from liability. The stronger approach is to clearly allocate shipping responsibilities, customs responsibilities, reporting procedures, exclusions, and remedies while preserving rights required by Philippine law.

For international sales in particular, I would have a Philippine lawyer review the final version before publishing it on the EXQUISITE SKIN ESSENTIALS website, especially if you plan to ship cosmetics regularly to the US, EU, UK, Canada, Australia, or other regulated markets.